Description

Disputes can quickly take on a life of their own. There are dates to track, credits moving in and out, chargeback rights, warranty claims, and regulations to follow. How does anyone keep it all straight? This session will provide an in-depth look at resolving errors in debit card transactions and understanding liability in check fraud, using real-life scenarios to illustrate key points. We will cover:

• Obligations of error resolution under Regulation E
• The path of a card dispute within network rules
• Differences between altered and counterfeit items
• Proper steps for handling fraudulent checks and the breach of warranty claims process

This session is ideal for Card/EFT staff, Audit and Compliance staff, Frontline staff, and AAP/APRP/NCP candidates.

Credits: 3.6 AAP/APRP/NCP Continuing Education Credits
Registration: PaymentsFirst member registration $80 (Lunch included)

This event is an Education Package Plan eligible. PacPay coupons may also be applied toward registration.

Location: 

CU Hawaii, 476 Hinano Street, Hilo, HI 96720

Date & Time:

Monday, November 17, 2025

10:00 am - 2:00 pm HST